Refund policy

Every piece at The Gift Bench is made just for you. We print each order after you place it, so we can't take items back for a change of mind or the wrong size. Please check the size chart before you order. If something isn't right because of us, we'll make it right.

Colors and print placement. Because each item is printed on demand, colors may look slightly different from your screen and print placement can shift by up to about an inch. These are normal results of the printing process, not defects.

Damaged, misprinted or wrong item

If your order arrives damaged, misprinted, defective, or isn't what you ordered, email us at hello@thegiftbenchshop.com within 30 days of delivery. Include your order number and a photo of the problem. We'll send a free replacement or a full refund, whichever you prefer. You don't need to send the item back.

Lost or stuck in transit

If tracking shows no movement for 10 business days, or your package is marked delivered but you can't find it, email us. We'll work with the carrier and send a replacement if it can't be found. Please double-check your shipping address at checkout. We can't cover orders sent to an incorrect address the customer entered.

Cancellations and changes

We can cancel or change an order within 12 hours of purchase, before it goes to print. After that it's already being made, so we can't change it.

Refunds

Approved refunds go back to your original payment method within 5–10 business days, depending on your bank.

Gift orders

If you're the gift recipient and something's wrong, email us with the order number or the gift sender's name. We'll send a replacement straight to you.

Personalized orders

We print exactly what you type. Please double-check spelling, capitalization and punctuation before you check out. We can't replace or refund a personalized item because of a typo in what was entered.

Character limits are shown on each product so names fit the design. If a name is longer, email us before ordering and we'll tell you whether it fits.

We don't print offensive or hateful language, other brands' logos or trademarks, or anything we don't have the rights to. If an order includes these, we'll contact you and refund it.

If your item doesn't match what you entered, we'll reprint it for free.